Conflict Resolution Refresher

Who should attend

Any front line staff that have face to face contact with the public, who have already attended a Full Day Conflict Resolution Course.

Course Objectives

Early and professional intervention in a volatile and potentially violent conflict situation can dramatically reduce the risk of injury, complaint and litigation.

Course Programme

This is a refresh on the elements included on the Full Day Resolution course. It covers how to understand our roles and responsibilities when dealing with aggressive and resistive people.

How to:

Recognise a Threat    
The Law and you          
Avoidance Techniques 
Post Conflict                    
Communication Skills
Control Skills.
Team Work
Intervention

Trainer Profile

Trainer - Nigel Whatmore