Conflict Resolution

Who should attend

Any front line staff that have face to face contact with the public.

Course Objectives

Early and professional intervention in a volatile and potentially violent conflict situation can dramatically reduce the risk of injury, complaint and litigation.

Course Programme

How to understand our roles and responsibilities when dealing with aggressive and resistive people.

How to:

Recognise a Threat      
The Law and you            
Avoidance Techniques   
Post Conflict                      
Communication Skills
Control Skills.
Team Work
Intervention

Trainer Profile

Trainer - Nigel Whatmore