Conflict Resolution Course full There are no places remaining for this date. Course Date: 5 October 2018, 09:00 - 15:00 Course Leader: Nigel Whatmore Duration of Course: 7 hours Location: John Turner Education Centre, Warwick Hospital Price: £75.00 per Delegate Who should attend Any front line staff that have face to face contact with the public. Course Objectives Early and professional intervention in a volatile and potentially violent conflict situation can dramatically reduce the risk of injury, complaint and litigation. Course Programme How to understand our roles and responsibilities when dealing with aggressive and resistive people. How to: Recognise a Threat The Law and you Avoidance Techniques Post Conflict Communication Skills Control Skills. Team Work Intervention Trainer Profile Trainer - Nigel Whatmore ← Other courses